FAQ

Shipping

Domestic Shipping (UK)

  • Orders will be processed and shipped within 7 business days after payment is received.
  • We ship via Royal mail and will provide tracking information once your order has been shipped.
  • Shipping charges are based on size and weight of package.

International Shipping

  • Orders will be processed and shipped within 7 business days after payment is received.
  • Shipping costs will be calculated at checkout based on your location.
  • We ship via Royal Mail and will provide tracking information once your order has been shipped.
  • Please note that buyers are responsible for any customs and import taxes that may apply.

Returns

  • We want you to be completely happy with your purchase! If for any reason you are not satisfied, please contact us within 30 days of receiving your item.
  • Please note that the buyer is responsible for return shipping costs.
  • To request a return, please contact us via email (thepaperzookeep@gmail.com) or contact us here with the details of your order and your reason for requesting the return.

Damaged Items

If your item arrives damaged, please contact us here immediately with photos of the damage. We will work with you to resolve the issue, including a potential replacement or refund.

Others

Custom Orders

We are sorry that we are not taking any custom orders at the moment.

Privacy Policy

Your privacy is important to us. We will never share your personal information with third parties. Your information will only be used to process your order and communicate with you regarding your purchase.

Contact us

For any questions or concerns, please feel free to reach out via email (thepaperzookeeper@gmail.com) or contact form here.

Care Instruction

All of our ceramic products are dishwasher safe and designated as food safe. Any exceptions will be clearly indicated. Additionally, all glazes used are lead-free and non-toxic.